Can the Phone AI change or cancel reservations?

This is what the Phone AI cannot do today:

• Change or cancel an existing reservation. If a guest calls about that, Kio promises a callback. You find it under Call back.
• Take orders for pickup or delivery.
• Speak a language other than German.
• Recognise a regular on the phone. Kio does not know their history from Guest records during the call.

What it can do

• With the Reservations module it books new tables, against the same availability as any other booking. If the time is taken, it offers free times close by. After the kitchen closes it takes no more tables.
• With the appointment book in Reminders it books appointments by service and person.
• Even without these modules it takes callback requests and answers questions from your knowledge.

Which of these Kio may use on the phone you set in the Calendar under Phone AI: Take callback requests, Reserve tables and Book appointments. If it says there that Veydex is currently enabling the calendar tools on the phone, Kio cannot book anything yet; what you set applies from the moment it can.

With Guest records, a phone reservation is matched to the right guest by number.