How can we help?
We don't have an answer for that yet.
Tell us briefly what it is about. We answer within one working day.
Where is it stuck?
Something is not working in the business right now.
- 1Check the status page to see whether an issue is known.
- 2If nothing is listed and your business is stuck, call us.
I can't get into my account.
I'm still deciding.
In the Hub, you ask Kio.
Kio answers questions about using the Hub in a few sentences and links the matching article from this help center.
All topics
Every answer with its steps. If something is missing, write to us.
Guests and reservations
Reservations, guest records, loyalty and reviews.60 articles- Taking a reservation over the phone
- Confirming or declining an online request
- Setting up and starting online booking
- The booking page on your own website
Kitchen, stock and hygiene
Stock, menu, hygiene and shrinkage.36 articles- Set up check points
- A check round on the phone
- Deviation and corrective action
- Correct or add a reading later
Payments, Link and phone
Payments, memberships, Veydex Link and the Phone AI.26 articles- Set up your payment account at Stripe
- Create a payment link and send it to the guest
- The guest has paid, but the Hub still shows "Open"
- Withdraw a payment link
Helpers, Kio and analytics
The Helpers, Kio and your business analytics.35 articles- Switching on the helpers
- Setting the trust level: what a helper may do
- Accepting or changing a proposal
- Declining a proposal
Rather talk to a person?
By phone, by email or in twenty minutes you pick yourself. In writing we answer within one working day.
Call if it is urgent+49 157 58353026For customers with an accountsupport@veydex.comBefore you start, without rushPick a 20 minute call
So we can help quickly
- your business address, for example cafe-lux.veydex.app
- what you did and what happened instead
- a screenshot if there is one, by email to support@veydex.com
We never ask for your password or your codes.
Questions about the API?developers@veydex.comDeveloper portal