Modules and billing
Invoice open or payment failed
You pay open invoices under Billing with “Pay invoice” or with “Pay” next to the single invoice. If a charge failed, the email tells you why; you can try again or pay on Stripe's invoice page.
If an invoice is open, Billing shows the Pay invoice button at the top, and the invoice says Open, due on … or Overdue since ….
Pay
- Choose Pay invoice, or Pay next to the single invoice. Stripe's invoice page opens.
- If you have saved a payment method, you pay with one click via Pay with ….
The charge failed
Then you get the email “Payment didn't go through” with the reason. Often it is an expired card.
- 1. Check the payment method under Billing › Payment and replace it with Change if needed.
- 2. Then pay the invoice again.
A failed charge doesn't change the due date.
If an invoice stays open
The Hub reminds you by email. What happens if the invoice stays open, and from when, is shown in Billing under If you do nothing.
Cancelling doesn't settle an open invoice; it remains and can still be paid in Billing.
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