Data and security
Suspicious email or call in Veydex's name
Veydex never asks for your password, your two-factor codes or your till's login details. Don't pass anything like that on, and open the Hub yourself at your usual address instead.
We never ask for your password or your codes, neither by email nor on the phone. We don't ask for your till's login details either.
What comes from us
- codes you requested yourself, for example to reset your password
- invitations to a team
- invoices and billing reminders
- the email “New sign-in to your veydex account”
If something feels off
- Don't click the link; open the Hub yourself at your business address or hub.veydex.com.
- If a code arrives that you didn't request, ignore it. Without your password nobody gets into your account with it.
- Check Settings › Security › Sign-ins for sign-ins you don't recognise.
You already entered your password
- 1. Set a new one right away with Forgot password?. That ends every session of your account.
- 2. Turn on two-factor sign-in.
- 3. Write to support@veydex.com about what happened.
Did this help?
Rather talk to a person?Call: +49 157 58353026Write