Lost your phone, tablet or laptop

If a device is gone on which you were signed in to the Hub, end the session there remotely.

1. 011. Sign in to the Hub on another device.
2. 022. Open Settings › Security.
3. 033. Choose Sign out on all other devices.

If the device had your password saved, also set a new one with Forgot password?. That ends every session too.

Your authenticator app was on the device

• Sign in with one of your recovery codes: on the sign-in page, choose Use a recovery code.
• Then set up the second factor with your new phone: under Settings › Security, first Disable, then Set up again.
• If you have no code left, support resets the second factor after checking that it is you. Running sessions end in the process, including on the lost device.

Someone on your team lost their phone

They set a new password with Forgot password?. That also ends their Veydex Shift sign-in on the lost phone. If that is not possible, remove their access under Settings › Access & roles and invite them again afterwards.