SMS reminders: activation, sender, limit, quiet hours

Is SMS active?

Open Reminders, choose the Settings gear and the SMS tab.

• SMS is set up. veydex manages provider and access.: SMS works.
• SMS is not active.: the reason is below, for example that SMS has not been enabled for your business. Only veydex can enable it; write to support.

Sender and limit

1. 011. Enter a name under Sender: at most 11 characters, no umlauts. Nobody can reply to a name. If veydex has set up a fixed number, it says so there.
2. 022. Enter under SMS per month at most how many SMS may go out per month. 0 means paused; there is an upper cap, shown there.
3. 033. Save with Save sender and limit.

If the limit is not enough, a reminder waits for the next month if the visit is still ahead then.

What SMS cost

• Reminders booked by 30 November 2026: SMS at no extra cost, 500 a month by default. You can raise the limit up to the ceiling as before. That stays as it is.
• Reminders booked from 1 December 2026: 100 SMS a month are included in the price. Beyond that each SMS costs €0.12 net, but only if you switch that on yourself and set a monthly limit, at most 2,000. Without your consent it stops at 100, and the Hub tells you so.

There is never an invoice for SMS you did not approve.

Switch on more SMS

Only for reminders booked from 1 December 2026, and only as the owner:

1. 011. Open Reminders and choose the gear Settings at the top right.
2. 022. Choose the SMS tab and switch on More SMS than included.
3. 033. Under Monthly limit (SMS in total), enter how many SMS may go out a month at most, more than 100 and at most 2,000.
4. 044. Tap Switch on more SMS. Later the button reads Save monthly limit.

Under Billing you see in advance how many SMS are above the 100 included and what will be charged for them at the end of the month. If you switch it off again, that applies at once: from then on it stops at the included ones.

If it stops at 100 because you switched nothing on, your inbox tells you once a month. This costs nothing.

Quiet hours

Under Quiet hours, with Quiet hours on, from and to, and Save quiet hours. No SMS goes out in that time; a reminder that falls into it goes out at the end of the window, never after the visit has started. The default is 10 pm to 8 am.

Consent

An SMS only goes to guests who have agreed, see Consent and saying no. The message in the middle shows for each channel how many of your guests have agreed.

Length

Below the text it says how many characters and how many SMS. A long message counts several times against the limit. A special character such as a dash or an emoji leaves only 70 characters per SMS.

Adding quickly

Under reminders before the reservation (or before the appointment), Add lead time creates an SMS reminder with the standard text, for example one day before.