What Kio can do in the Hub

Kio answers, reads along and prepares. You decide.

Questions about using the Hub

If you ask how something works in the Hub, for example “Where do I set the SMS limit?”, Kio searches the same help articles that are on veydex.com and answers with a link to the article. If nothing fits, he says so instead of making up a path. The Hub fetches the articles from the website about every 15 minutes.

You can click the links in Kio's answers. They open in a new window, and the site's address appears after the title.

What Kio can read

Besides revenue, staffing, stock, margin and deadlines, Kio also reads from the areas you have booked:

• Reservations: find a reservation or a guest, the waitlist
• Guest records: a guest's visit history, without allergies, notes and contact details
• Calendar: your entries, without contact details
• Reminders: what went out and how many guests have consented
• Veydex Link: whether your site is up and how many enquiries are open, without name, number or message
• Hygiene & HACCP: open checks
• Phone AI: recent calls and open call-backs

For the owner only:

• open approvals
• billing, with the same figures as on the page, plus Phone AI minutes and SMS
• hours per person
• the tips status, without shares per person
• overdue membership fees

Kio reads with the rights of the person asking. He only sees names of guests, customers and staff once the owner allows it, see May Kio see names?.

What Kio can propose

Only the owner gets proposals, because only the owner can approve. Nothing is carried out until Approve, in the chat or in the inbox.

• create, move or cancel a reservation; cancelling only changes the status, nothing is deleted
• put a guest on the waitlist
• create, change, swap or advertise a shift as open
• record a HACCP reading
• book loyalty points or stamps, always with a reason
• mark an inbox message as read
• a document draft from a library template, if the template needs no required details
• create an order or a campaign as a draft
• mark an item as sold out or change a price

Anything that would not work, such as a time in the past, a table that is taken, a closed time or a reservation that is already cancelled, Kio does not propose in the first place; he tells you why. Guests get no email from these proposals. More in Approving what Kio wants to change.

What Kio never does

• move money: no refund, no payment link
• place an order
• delete anything
• change roles or rights
• change many things at once

Kio does not draft a reply to a review yet, and he does not send a test reminder.

All of this applies without the helpers too. Tasks over several days come only with them, see Giving Kio a task over several days.