Guests and reservations
A guest asks for their data or to be deleted
Both sit at the bottom of the guest's card under “Privacy”: “Data export” downloads master data, consents and all visits as one file, “Delete guest” removes the record for good.
Answering a data access request
- 1. Open the guest in Guest records.
- 2. At the bottom, under Privacy, choose Data export.
The file contains master data (name, contact, allergies, tags, notes, origin), both consents with the date of the last change, and all visits. Excel opens it with umlauts intact.
Deleting
- 1. Open the guest and choose Delete guest under Privacy at the bottom.
- 2. Confirm. The record is deleted with all visits, notes and both consents.
Good to know
- Only the owner sees Guest records and can do either.
- Answering the guest is your responsibility as the business; the Hub gives you the file for it.
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