Confirming or declining an online request

Every booking through your booking page is a request until you confirm it. It sits in the book as Pending, shows as Unconfirmed in the occupancy view, and New online reservation appears in your notifications.

Confirming

1. 011. Open the reservation in Reservations, in the List or the Occupancy view.
2. 022. Leave Send confirmation to guest ticked if the guest should get an email. Preview shows the text.
3. 033. Choose Confirm.

Declining

1. 011. Open the reservation and choose Cancel booking.
2. 022. Tick the box to send the cancellation if the guest should be told.
3. 033. Confirm with Cancel and send cancellation or Cancel reservation.

For a request, the guest reads the cancellation as a decline.

Good to know

• Anyone who sends a request online with an email address gets an acknowledgement straight away. The Hub sends it by itself.
• Online bookings get no table. Set one with Edit when you confirm.
• A request already blocks its time before you confirm it.
• The booking page has no automatic confirmation.