Cases: what a helper saw and did

A case is the history of one matter, like a chat: what a helper saw, what it proposed and who decided how.

Opening cases

• On a card in the stack with Open case.
• Or under Team › Helpers, on the right under More › Cases. At the top choose Open or All.

What you can do in a case

• Accept or Reject proposals, or Change them first.
• Write something into the history under Reply …, such as a note for later.

Several helpers in one chat

With Add group you bring several helpers into one chat, for example Rosa and Mira for a busy weekend. There you address a helper with @ and its name, and it answers.

What stays

A case stays with its history even if you delete a helper of your own. Only the owner can decide in a case.