Guests and reservations
Adding a guest to the loyalty scheme
In Loyalty, under “Members”, choose “Add guest”: find the guest in Guest records, pick the scheme and, if they have one, enter a referral code. The guest gets their own code; that is their card.
An account hangs on Guest records, so the guest has to be there, see Adding a guest by hand. The owner can add members, on a computer or a phone.
How it works
- 1. Open Loyalty and then … Members (on a phone, the list directly).
- 2. Choose Add guest.
- 3. Search for the guest under Guest in Guest records and select them.
- 4. Pick the Programme.
- 5. If the guest has another guest's code, enter it under Referral code, if any. Both then get the referral bonus.
- 6. Confirm with Add guest.
The Hub then says the guest is collecting from now on.
The code
Every member gets a six-character code without easily confused characters such as 0 and O. It can be read out over the phone. At the counter you find the guest with Search name or code.
What does not work
- A paused scheme takes nobody new.
- Referring yourself is not possible, and an unknown code is rejected rather than quietly ignored.
- There is no card for the guest's phone yet, see Is a wallet card possible?.
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