Guests and reservations
Cancel a membership
On the membership card open the Cancellation section. It shows on which day a member cancelling today would be out and how many fees are still due until then; you confirm with Cancel and Cancel for ….
You do not enter the end date of a cancellation; the Hub works it out: observe the notice period and not before the end of the minimum term. The later of the two days applies.
How to cancel
- 1. Find the member and open the Cancellation section on the card.
- 2. It shows when someone cancelling today would be out, and why: because the minimum term runs until then, or because of the notice period from today. It also shows how many fees are still due until then.
- 3. Choose Cancel and confirm with Cancel for ….
The contract then shows as cancelled, with the day it ends. Until then the dues run keeps creating fees, after that none.
Do not confuse: cancel and delete
At the bottom of the card, under Privacy, there is Delete guest and membership. That deletes the guest record with the contract and all fees and cannot be undone. Someone who only wants to stop is cancelled, not deleted.
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