Add a freeze to a membership

A freeze costs nothing and adds its days to the minimum term. So the member pays no fee during the break, and the agreed term is still not lost.

How to add it

1. 011. Find the member and open the Freezes section on the card, or choose Add a freeze at the top.
2. 022. Choose One month, Two months or Three months. The freeze then starts with the next fee.
3. 033. For other dates choose Other period, enter From and To and, if you like, a Reason (optional), then Add freeze.

Afterwards the Hub tells you how long the member is frozen and until when the minimum term now runs.

Good to know

• The Hub adds several freezes together.
• On a plan without a minimum term, only the fee is skipped.
• If the contract is already cancelled, a freeze no longer moves its end date.
• While the freeze is running, the member shows as frozen until a date in the list.