The guest did not come (no-show)

If a guest does not come, you mark the reservation. This works for reservations that are Pending or Confirmed.

How it works

1. 011. Open the reservation.
2. 022. Choose No-show.

What happens afterwards

• The table is free again for the remaining time.
• For today, the top of Reservations shows how many did not show up in the last 7 days.
• If the guest is in Guest records, the no-show is counted there. From the second time, they appear in the Repeat no-shows segment, and the top of their card shows the number of no-shows with a hint to have the next reservation confirmed again.

They came after all?

Choose Check in on the reservation. It then counts as a visit, and the no-show drops out of the record.

Good to know

The Hub does not charge a fee for no-shows, see Is a deposit possible?. What helps against empty tables is a reminder beforehand, see Setting up a reminder.