Emails to the guest about a reservation

The Hub sends a guest nothing without you seeing it. The only exception is the acknowledgement of an online request: the guest asked for it with their request.

Which emails there are

• Confirmation: when adding or confirming, with Send confirmation to guest
• Change: when time or party size changes after the guest had a confirmation, with Send change to guest
• Cancellation: when cancelling, with Send cancellation to guest
• Acknowledgement: after an online request, by itself

Preview shows you exactly the text that goes out.

What went out

Open the reservation. Under Emails to the guest, each email shows as sent, failed or not sent, with the date or the reason, for example:

• the guest does not want emails according to Guest records
• the guest has unsubscribed
• no email address
• the reservation is in the past
• walk-ins get no email
• email sending is not set up

Good to know

• The email comes in your venue's name, without a reply address. If a guest replies to it, the reply does not reach you.
• Whether the email uses the formal “Sie” or the informal “du” is set under Settings › General.
• Your team sees addresses from Guest records only shortened.
• Anyone who unsubscribes through the link in the email no longer gets email reminders either.