Guests and reservations
Redeeming a reward
Open the guest in Loyalty and choose “Redeem”. This works once the card is full or there are enough points; the stamps or points are deducted.
How it works
- 1. Open Loyalty and find the guest with Search name or code.
- 2. Choose Redeem.
- 3. The Hub asks whether to redeem the reward and says what the guest gets and how many stamps or points are deducted.
- 4. Confirm with Redeem.
The account then shows a redemption.
If it does not work
If something is still missing, Redeem is disabled and it says how many stamps or points are missing. The Hub checks against the calculated balance; an account never goes below zero.
Good to know
- Every redemption goes into the venue's log, with guest and number of points.
- The Loyalty overview shows how much was redeemed in the last 30 days.
- Older stamps and points are redeemed first. So nothing that has been redeemed can expire.
Did this help?
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