Payments, Link and phone
The guest has paid, but the Hub still shows "Open"
A payment only shows as Paid once Stripe reports it. That usually takes seconds; with a payment method where the money arrives later, it stays open until it is confirmed.
In the Hub, "Paid" is set only by Stripe's notification, not by the guest's click. So nothing ever shows as paid that Stripe has not confirmed.
The states of a payment
- Open: the link is out and not paid yet, or the money has been sent off but not confirmed.
- Paid: Stripe has reported the payment.
- Failed: an attempt failed, for example because a card was declined. The link stays valid, the guest can try again.
- Partially refunded and Refunded: after a refund.
- Withdrawn: you withdrew the link, or it expired.
If it stays "Open"
- 1. Reload the page. Stripe's notification usually arrives within a few seconds.
- 2. If the guest paid with a method where the money is on its way for a while, such as a direct debit, the payment stays open until Stripe confirms it. During that time the payment page tells the guest not to pay again.
- 3. If it shows Failed, no money moved. The guest can pay again through the same link.
Do not send a second link for the same amount during this time, or the guest may pay twice.
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