Reading the history: what went out

Opening it

1. 011. Open Reminders.
2. 022. At the top, choose Appointment book (or Guests if you do not use the appointment book).
3. 033. Choose the History tab.

What it shows

At the top: how many reminders are active and how many are still off, and how many were sent in the last 30 days.

Under channels, for each channel: connected, not active with the reason, or not connected yet.

Below that, two lists of what went out:

• Reminders: each message with recipient, which reminder or which reservation email, channel, time and state: sent, skipped, failed or scheduled.
• SMS in and out: every SMS, including guests' replies, with the error message if one did not go out. The text of an SMS is deleted after 90 days.

What the states mean

• sent: the Hub sent the message. The history does not show whether it arrived in the inbox or was opened.
• skipped: the Hub deliberately sent nothing, for example because the guest unsubscribed.
• failed: sending failed.

Why an email about a reservation did not go out is shown in the reservation under Emails to the guest. What else lies behind a skipped guest is in Why did a guest not get a reminder?.