Guests and reservations
Cancelling, restoring or deleting a reservation
“Cancel booking” cancels a reservation and frees the table; it stays on record and can be restored. “Delete permanently” removes it completely and only the owner can do it.
Cancelling
- 1. Open the reservation and choose Cancel booking.
- 2. If the guest should be told, tick the box to send the cancellation. Below it you see which address it goes to.
- 3. Confirm with Cancel reservation or Cancel and send cancellation.
The table is free afterwards. Cancelled reservations are hidden in the list; Show cancelled brings them back.
Restoring
Open the cancelled reservation and choose Restore reservation. Because the table may have been given away in the meantime, the Hub checks again. If it is taken, it says why, and with Restore anyway you override that on purpose.
Deleting permanently
Only the owner sees Delete permanently. The reservation disappears from the list, search and export, and this cannot be undone. For a normal cancellation, Cancel booking is enough: it keeps a record that the booking existed.
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