Guests and reservations
Keeping a waitlist for tables
In Reservations, under “Waitlist”, you put guests on the list with their preferred time and party size. When something frees up, choose “Assign table”: it becomes a confirmed reservation, checked like any other.
Adding to the waitlist
- 1. Open Reservations › Waitlist.
- 2. Choose Add to waitlist.
- 3. Enter Guest, Phone (optional), Party size, the preferred time under Desired and a Note.
- 4. Save with Add to waitlist.
Assigning a table
- 1. Choose Assign table for the guest.
- 2. Tap a table. Taken tables are grey, with their time.
- 3. Confirm with Take off the waitlist.
It becomes a Confirmed reservation with the source “from the waitlist”. The Hub checks it like any other; if it does not fit, the guest stays on the list, or you choose Book anyway.
Removing
Remove takes a guest off the list without a reservation.
Good to know
- The waitlist does not notify waiting guests by itself. Call them or tell them on site.
- A table from the waitlist is not linked to any guest in Guest records. Add a phone number or email to the reservation afterwards, and the Hub links it.
- The waitlist for appointments in the appointment book works differently, see Waitlist in the appointment book.
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