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Account and sign-in

“Your session has expired”

Just sign in again; the Hub then reopens the page you were on. By default a sign-in lasts up to 14 days, as long as the Hub is used at least once a day.

The Hub keeps you signed in as long as you use it, even over a lunch break or a night on the tablet. By default a sign-in ends when the Hub has not been used for a day, and at the latest 14 days after signing in.

If you see “Your session has expired. Please sign in again.”, just sign in again. The Hub then opens the page you were on.

When else a sign-in ends

  • when your account's password was reset
  • when two-factor sign-in was turned off
  • when someone chose Sign out on all other devices
  • when you were removed from the business
  • when you signed out yourself

If the message keeps coming although none of this happened, check whether your browser deletes site data on closing or runs in private mode. If that doesn't help, write to support@veydex.com.

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