Account and sign-in
Password, second factor, locked access. 24 articles
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Forgot your password
On the Hub sign-in page choose “Forgot password” and enter your email address. You get a code that is valid for 15 minutes. With it you set a new password without waiting for us.Phone gone, no access
Sign in with one of the eight recovery codes you got when you turned on the second factor. If none is left, we reset the second factor after checking that it is you. Running sessions end, including on the lost device.The Hub won't let me in
If the Hub shows that your access is locked, write to support@veydex.com. The address is also on the lock screen, so you find it exactly then.Invite your team
Under Settings › Access & roles choose “Invite access”, enter the email address and pick the access to the hub. The person gets an email with a link that is valid for 14 days.Accept an invitation
In the invitation email, open “Accept invitation”, enter your first and last name and set a password. If your address already has a Veydex account, sign in with your existing password instead.The invitation didn't arrive or has expired
Pending invitations are listed under Settings › Access & roles › Invited. “Resend” sends the email again, and the link is valid for another 14 days.Roles and permissions at a glance
The Hub has five kinds of access: Owner, Shift lead, Accounting, Staff and View only. What each role may do is listed under Settings › Access & roles in “What the roles can do”.Change someone's role
Under Settings › Access & roles, choose the new role in the person's row. The change applies at once, even if the person is signed in right now.Remove someone's access
Under Settings › Access & roles, choose “Remove” for the person. They can then no longer sign in to your business, not in the staff app either.Hand over ownership or add a second owner
Give a person the Owner role under Settings › Access & roles. After that you can change your own role or remove yourself, because a business always needs at least one owner.Access for your bookkeeper or tax adviser
Invite the person under Settings › Access & roles with the Accounting access. They read billing, payments, figures, shrinkage, tips with export, plus invoices and contracts, change nothing and see no guest data.See what your team sees in the Hub
Under Settings › Access & roles, choose “View as your team” in the “What your team sees” section. “End preview” takes you back.Change your password
There is no separate field for changing your password in the Hub yet. You set a new one with “Forgot password?” on the sign-in page; afterwards you are signed out on every device.Change your email address
You can't change the address you sign in with yourself in the Hub. Write to support@veydex.com; afterwards you confirm the new address under Settings › Security.Confirm your email address
If your address shows “Not confirmed” under Settings › Security, enter the 6-digit code from the email there. If the email is missing, “Resend code” gets you a new one.“Too many failed attempts” when signing in
After ten wrong attempts the Hub locks sign-in to your account for 15 minutes. After that it works again, or you reset your password, which lifts the lock at once.“Your session has expired”
Just sign in again; the Hub then reopens the page you were on. By default a sign-in lasts up to 14 days, as long as the Hub is used at least once a day.Check sign-ins and sign out other devices
Under Settings › Security, “Sign-ins” lists the last ten sign-ins to your account. “Sign out on all other devices” ends every other session; you stay signed in on this device.Email “New sign-in to your veydex account”
This email arrives when someone signs in from a device your account did not know yet. If it was you, there is nothing to do; if it wasn't, choose “Secure your account” in the email and set a new password.Lost your phone, tablet or laptop
Sign in on another device and choose “Sign out on all other devices” under Settings › Security. If your authenticator app was on the lost device, sign in with a recovery code.New phone: move your two-factor sign-in
Turn off the second factor under Settings › Security with a code from the old app or a recovery code, and set it up again with the new phone straight away. You get eight new recovery codes in the process.Keep and use your recovery codes
When you turn on the second factor, the Hub shows eight recovery codes, exactly once. Each code works once and replaces the code from the app when you don't have your phone at hand.Turn off two-factor sign-in
Under Settings › Security, choose “Disable” for two-factor authentication and confirm with a code from the app or a recovery code. After that every other session of your account ends.Delete your own account
Under Settings › Data & privacy, choose “Delete account” and type your email address to confirm. This only works once you are no longer the last owner of any business.