Getting started
The Hub says “Server unreachable”
Your device cannot reach the Hub right now, for example because of a connectivity blip or an update in progress. The Hub tries again every 10 seconds by itself, and your data is untouched.
The “Server unreachable” page means your device is getting no answer from the Hub right now. That can be your connection or an update that is running. It changes nothing about your data.
The Hub tries again every 10 seconds by itself, and right away when your device is back online. You don't have to do anything.
If it doesn't come back by itself
- 1. Check your own connection: does another website open?
- 2. Choose Try again.
- 3. Check the system status to see whether an issue is known.
- 4. If nothing is listed there and your business is stuck, call us: +49 157 58353026.
If you see “Your session has expired” instead, the Hub is reachable. Just sign in again.
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Rather talk to a person?Call: +49 157 58353026Write