LoyaltyRecognise your regulars. Make loyalty traceable.
A stamp card in a wallet is not a loyalty programme, it is a hope. Veydex Loyalty gives your team a shared system for it — kept in the Hub today, not with the guest.
Recognise your regulars.
Veydex Loyalty gives your team one shared system for points and stamp schemes.
The card as a member would see it
Preview with one member's balance: 7 of 8 stamps, with the reward below.
A code to read out
Six characters that can be shown at the counter or given over the phone.
More about Loyalty
Visits from Guest records are stamped with one button, rewards redeemed, and corrections documented so they can be traced.
A regular
Make loyalty traceable.
The point balance sits in the Hub today, not with the guest. Your team runs the programme — there is no guest view with a QR code yet.
- 01A guest pays. The team books the visit onto their programme.
- 02Visits the Hub knows from reservations you stamp with one button, up to 90 days back. If a visit falls away, the Hub takes the stamp back by itself.
- 03On the tenth visit the reward is ready in the Hub and is deducted on redemption.
- 04If something is corrected, the log shows who changed what, and when.
What is inside.
- Points schemes
- Digital stamp card in the Hub
- Collecting and redeeming
- Stamp visits from Guest records
- Expiry
- Correction log
The balance lives in the Hub today, not with the guest. Your team runs the scheme; there is no guest-facing view with a QR code yet.
Ask Kio
Tell Kio. You approve.
Kio lays out the change with its reason, in the chat and in the inbox. Nothing runs until you say yes, and only the owner gets proposals.
Kio never books points without a reason or without your approval.
Kio comes with every business: occasional questions are included in the Hub.
Meet Kio- You: Add 50 points for Mr Okafor, he did not have his card with him.
- Kio:
I am laying out the booking with your reason for approval.
Book 50 loyalty points
- Guest
- Okafor
- Reason
- Card not with him
Nothing happens until you approve.
Stamps and points you can recalculate.
A loyalty scheme your team runs together: on the guest record instead of a card, with an account in which every credit, every redemption and every expiry is a booking of its own.
01
Scheme
Stamps or points, by your venue's rules.
Stamp card or points
With a stamp card the visit counts, say every tenth; with points the spend counts, at a fixed number of points per euro. Plus the reward the guest gets at the end.
Rules apply from now on
If you change the number of stamps, the points or the expiry, it applies from the moment you save. Points already booked stay as they are, and a deadline already set on a credit does not get shorter.
Designing card and poster
On a computer you see the card as a member would see it with their balance, and the poster for the counter in A5 portrait. Every change shows who would have the reward straight away.
Referrals
Every member has a six-character code without easily confused characters, which can be read out over the phone. If someone brings a new guest, both get the bonus; referring yourself is not possible.
02
At the counter
Stamping and redeeming work on a phone, in a few steps.
On a phone
Find the guest, stamp or credit, redeem. Design happens on the computer, the work happens at the counter.
Points from spend
Your team types in the amount, the Hub works out the points and rounds down: €4.90 at one point per euro is four points, not five.
Never below zero
Redemptions are checked against the calculated balance, in the same step as the booking. If points are missing, the Hub says how many.
No points out of thin air
The team collects only through stamps or amounts. Only the owner may credit a freely chosen number of points, and it goes into the log.
03
The account as a record
Every point has a booking, including the one that expires.
Balance from the bookings
The balance is always calculated from the bookings, never from a number that counts up and down. Credits, redemptions, corrections and expiries sit one below the other in the account.
Expiry as a booking
Points do not vanish quietly. Redemptions always take the oldest points first, so nothing the guest has already redeemed can expire, and every expiry is its own line in the account.
What expires soon
The account shows how many points expire within the next 30 days. Expiry runs every hour; “Book expiry now” brings the run forward.
Corrections with a reason
Only the owner may correct, and only with a reason. A correction never takes the balance below zero and goes into the log.
04
From Guest records
Visits the Hub already knows about turn into stamps.
Stamping visits
With “Stamp visits from the guest file” every member gets their stamp for each visit of the last 90 days. You can press the button as often as you like; no visit counts twice.
If the visit goes, the stamp goes too
If “seated” turns back into “confirmed” or “no-show”, the visit moves to another guest or is deleted, the Hub reverses the stamp with a counter-booking.
The member is the record
There is no card. The account hangs on the guest in Guest records, with their visits from reservations and appointments.
Before points expire
If you use the helpers, Rosa says once a week how many points on how many accounts are about to expire. As a number, without names.
What it does differently. And why that matters.
Who in the business gets what out of it.
Technical details and data
Prerequisite
Loyalty needs Guest records: a member is a guest with a record, and only that way does the scheme know their visits.
Arithmetic
Points per euro are calculated in whole numbers and rounded down, so no amount ever gives away or swallows a point.
Overview
Outstanding points appear as a figure in the overview, because they are an obligation of your venue, next to the redemptions of the last 30 days and the referrals.
Log
Redemptions, corrections and free credits go into the venue's log, with the guest and the number of points.
What it does not do today
Listed here so you know before, not once you are running it.
The balance lives in the Hub, not with the guest.
There is no guest view with a QR code and no wallet card yet.
Visits are stamped when you trigger “Stamp visits from the guest file”, not by themselves at every check-in.
The button reaches back 90 days.
Visits only count for stamp cards.
Points from spend are created when your team types in the amount; a till receipt is not credited by itself.
There are no tiered schemes such as bronze, silver and gold.
You design card and poster on a computer only.
Stronger together. Loyalty and the rest.
All modules work on the same data. What Loyalty knows, the others know too. Switch on what you need and see straight away what it costs together.
Your selection
24 €a month
For new bookings from 1 December 2026: 31 € a month. Book or start your trial before then and you keep your price.
- Loyaltyfrom 1 December 2026: 19 €12 €
- Guest records · required12 €
Net. Try it for 14 days, the trial ends by itself.
Loyalty costs
24 €/ month
Made up of: Loyalty 12 € + Guest records 12 €
- For new bookings from 1 December 2026: 31 € a month, incl. Guest records. Book or start your trial before then and you keep your price.
- Try it free for 14 days, the trial ends by itself
- Cancel monthly, with fourteen days' notice to the end of a billing month
- No base fee, no bundle
- All prices net
Questions before you start
What businesses want to know before they switch it on.
Do my guests need an app or a card?
No. The account hangs on Guest records, and your team stamps and redeems on a phone. The only thing a guest passes on is their referral code.
Can a guest see their own balance?
Not yet. The balance lives in the Hub and your team tells the guest. There is no guest view with a QR code today.
Are visits stamped automatically?
With one button: “Stamp visits from the guest file” credits every member with the visits of the last 90 days, none twice. Reversals happen by themselves as soon as a visit falls away.
What happens to collected points if I change the rules?
Nothing. New rules apply from the moment you save; what is booked stays, and an expiry deadline on an existing credit does not get shorter.
How does expiry work?
Every credit has a deadline if your scheme uses expiry. Redemptions take the oldest points first, and whatever runs out is deducted as a booking of its own. What expires within the next 30 days is shown on the account.
Can my team give points away?
No. The team collects through stamps or amounts. Free credits and corrections are for the owner only, a correction only with a reason, and both go into the log.
Why do I need Guest records for this?
Because a member is a guest. Without a record there would be nothing for an account to hang on, and no visits to turn into stamps.