Guests and reservations
Confirmation link and SMS replies
Reminders for appointments can carry a link the customer uses to confirm, cancel or ask for another time. By SMS the same works with YES, NO and RESCHEDULE; STOP unsubscribes. Table reservations do not get the link.
Switching it on
- 1. Open Reminders › Settings, SMS tab.
- 2. Under Confirmation link and replies: - Append the link to every appointment SMS: the Hub appends the link unless the text already contains it through the Confirmation link placeholder. - Link valid until … days after the appointment - Process SMS replies
- 3. Save with Save confirmation and replies.
What the customer can do on the page
- confirm; the appointment then shows it was confirmed by the customer
- cancel; the slot becomes free again
- ask for another time; it shows as a reschedule request on the appointment
- stop getting SMS
Simply opening the page does nothing. Until when a customer can cancel themselves is set in the Online booking tab under customer cancellations; after that they can only call.
SMS replies
If Process SMS replies is on: YES confirms, NO cancels, RESCHEDULE is noted, STOP unsubscribes from SMS. The German JA, NEIN and UMBUCHEN work too. Anything else lands in your inbox. Replies only arrive if the sender is a number, not a name.
Good to know
The link only exists for appointments from the appointment book. A reminder for a table reservation does not carry it.
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