Recall: inviting customers who have not been in for a while

Recall exists for appointments in the appointment book and works by SMS.

How it works

1. 011. Open Reminders › Settings, Services tab.
2. 022. Enter Recall after weeks for a service, for example 6, and save it.
3. 033. Under Recall: long time no see, switch on Recall on and write the Recall SMS text.
4. 044. Save with Save recall.

Who gets an SMS

• anyone who last had this service more than the set number of weeks ago, with the status Done
• and has no new appointment
• and has agreed to SMS, with no no in Guest records

The same person gets a recall SMS at most every half interval, never during quiet hours. At most 25 go out per run, so the monthly limit is not used up in one morning; the Hub runs every hour.

Good to know

There is no recall and no “not seen for 90 days” trigger for table reservations.