Till and Connect
My till isn't in the list
If you can't find your system when connecting, choose “Your till isn't listed?” or, in the search, “Request …”. The request goes straight to the Veydex development team; the reply arrives under Tills › Requests and in your inbox.
If your till isn't in the list, that isn't a no. Request it.
How to request it
- 1. Open Operations › Tills and choose Request a till. Or, when connecting, choose Your till isn't listed? below the list; if the search finds nothing, it offers Request “…”.
- 2. Enter Which till do you run?, and if you know them the Vendor, Tills or locations, Vendor website, and under Anything we should know? for example whether the till runs in the cloud or on site.
- 3. Give a Contact for questions.
- 4. Choose Send to the team.
What happens next
After sending, the thread with the team opens, on the Requests tab. There you see the status, such as In review, Planned or In progress, and can follow up any time under Message to the veydex team. Replies also arrive in your inbox.
If you request the same till again, it lands in the same thread.
Once the request shows Available, the till is in the list and you connect it under Connect a till.
Until then the export often works already, see Uploading the DSFinV-K export.
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