May Kio see names?

Kio only sees names of guests, customers and staff once you explicitly allow it. It is off by default, including in businesses that have used Kio for a while.

How to switch it on

1. 011. Open Kio.
2. 022. Choose Usage at the top of the chat, then the Privacy tab.
3. 033. Under What Kio may see, switch on Kio may see names.

It applies right away; no save button is needed. Below it says Saved: Kio can now see names., with Undo. Switching it off works the same way; then it says Saved: Kio no longer sees names.

Only the owner sets this. Every change appears in the activity log.

What Kio needs names for

For questions like “When was the Weber family last here?” or “How many hours did Anna work this month?”. Names are needed, for example, to:

• find a reservation or a guest
• see a guest's visit history
• show hours per person (for the owner only)
• list open Phone AI call-backs
• give an overview of your team
• prepare a document draft for a person

When it is off

Kio then only works with numbers, without names. If you ask something that would need names, he says so and tells you where the switch is.

Even with names, Kio sees no allergies, notes or contact details in Guest records, and no shares per person for tips.

Which AI providers may work for your business you set in the same tab, see Which AI providers may work for your business.