Are calls recorded? Privacy with the Phone AI

The Hub does not store the wording of a conversation, only the summary. This is one of the limits that cannot be switched off.

What is in the Hub

• per call: the summary, the caller's number, what came of it (reservation, enquiry, answer from the knowledge, callback) and whether the summary was delivered
• for enquiries about parties and groups: name, phone number, occasion, number of people, preferred date and notes
• for a phone reservation: the reservation itself, linked to Guest records by number
• the length of the calls, for billing the minutes

Who processes the speech

Speech is processed by a provider Veydex engages. You do not need an account there. Which provider it is and where it processes, we tell you on request; write to support@veydex.com.

Do callers learn that an AI is speaking?

What the caller hears first is set by your Greeting under Settings › Voice. The Hub does not add a fixed notice by itself. If callers should know, write it into that sentence, see Set the Phone AI's voice, greeting and tone.