Store knowledge for the Phone AI

The Phone AI answers factual questions only from your entries. What is not there, Kio does not say; instead Kio says honestly that it does not know and offers to have someone get back to the caller.

Add an entry

1. 011. Open Phone AI › Settings › Knowledge.
2. 022. Choose Entry.
3. 033. Topic: what it is about, such as "Opening hours" or "Parking".
4. 044. Keywords: how Kio recognises the question, separated by commas, such as "open, when, hours".
5. 055. Answer: exactly the answer Kio may read out.
6. 066. Choose Add entry.

New entries apply from the next call.

Maintain entries

• Edit changes topic, keywords or answer.
• Pause turns an entry into a draft; Kio does not read it then. Activate brings it back.
• Delete removes it; Kio can no longer answer the question afterwards.

Start with the questions that come up most: opening hours, parking, dogs, vegetarian. Veydex already created entries for these during setup; go through them and adjust them.

Find gaps

In the Test call you type questions the way guests ask them. If it says No answer stored, Add an answer for this creates the matching entry right away, see Try the Phone AI before guests call.