Payments, Link and phone
Put through or call back: when a caller wants a person
Under Settings › Handoff and hours you choose Promise callback or Put through. Callers are only put through during opening hours, to the number under Put through to; otherwise Kio promises a callback and puts it in your calendar.
Kio hands over to a person when a caller asks for one, gets angry, or when Kio fails to understand them twice. You decide what happens then.
Set up the handoff
- 1. Open Phone AI › Settings › Handoff and hours.
- 2. Under If someone wants to talk to you choose: - Promise callback: Kio promises a callback and puts it in your calendar. - Put through: During opening hours Kio puts callers through; outside them Kio promises a callback instead of ringing into the void.
- 3. For Put through, enter the number under Put through to, usually your mobile or the phone at the front desk.
- 4. Choose Save handoff.
During holiday closures Kio does not put callers through, even if the time fits; there is always a callback then.
Parties and large groups
Under Lead from you set from how many people Kio books nothing but takes the enquiry for you: with occasion, number of people and preferred date. This also applies to parties and catering. You find them under Leads and get back to them personally.
What Kio never decides
Kio never decides on vouchers, discounts, goodwill or complaints. Kio notes them down and passes them on to you. This limit cannot be switched off.
The Opening hours on this page are your business's. You change them in the Hub's Settings, where they also apply to reservations.
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