Guests and reservations
Segments: finding regulars, lapsed guests and no-shows
Under “Segments” in Guest records you find fixed groups with their count: regulars with three or more visits, inactive for 90 days, never visited, marketing allowed, repeat no-shows, blocked, plus your own tags.
The fixed segments
- All guests
- Regulars with three or more visits
- Inactive for 90 days: the last visit was more than 90 days ago
- Never visited: guests without a visit, for example with only an upcoming reservation
- Marketing allowed: with marketing consent and not blocked
- Repeat no-shows: from two times
- Blocked
Below them are your own tags, one segment per tag.
How it works
- 1. Open Guest records and then Segments.
- 2. Tap a segment. The list shows the guests; the number next to it is counted with the same condition.
Your own segments
Give guests a word under Edit details › Tags, separated by commas, such as “VIP, corporate”. Each tag appears as a segment of its own.
Good to know
- The list stops after 100 entries. To go further, search by name, phone or email.
- Contacting a segment works with the Marketing module, not from Guest records itself.
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