Asking Kio something

Kio is the helper you can ask yourself. He is there in every business, with or without the helpers: occasional questions are included in the Hub, and the helpers bring more usage, see Kio packages.

Opening Kio

• On a computer: in the sidebar under Today, the entry Kio, right after Calendar.
• On the phone: More at the bottom, then Kio. The conversation fills the screen; the arrow Back to Today takes you back.
• In the Marketplace: on Kio's page, the button Open Kio.
• With the helpers also under Team › Helpers, on the right under Your helpers, the entry Kio.

If your business only has Veydex Link, Kio is not in the sidebar.

At the top of the chat are New chat, Earlier chats and Usage, with the helpers also Kio tasks.

Who can ask Kio

Every role in the business, including a team login. Kio answers with the rights of the person asking, and everyone has their own chats. Kio only makes proposals for approval to the owner, because only the owner can approve. Kio only sees names of guests, customers and staff once the owner allows it, see May Kio see names?.

Without the helpers, Kio answers questions and lays out changes for approval. Tasks over several days and everything the helper roles do come only with the helpers.

Asking

Type into Ask something about your business …, for example:

• “How did today compare to last week?”
• “Where am I losing the most money right now?”
• “What's coming up tonight?”

Kio answers from the modules you have booked and names the sources of his figures. If a question needs a module you do not have, he tells you which. Everything he can read and propose is in What Kio can do in the Hub.

Questions about using the Hub

If you ask how something works in the Hub, for example “How do I change my password?”, Kio answers from the same help articles as on veydex.com and links the right article. If he finds none, he says so.

You can click the links in Kio's answers. They open in a new window; the site's address appears after the title.

A picture or PDF with it

Attach an image or PDF gives Kio a file, such as a delivery note. PNG, JPEG, WebP, GIF and PDF are allowed, at most 5 MB per file.

If Kio would change something

Kio changes nothing himself. Whatever he would change, he lays out for your approval, see Approving what Kio wants to change.

If Kio does not answer

• “Kio has no language model right now”: Veydex is on it, everything else in the Hub keeps working.
• If the allowance is used up, Kio says so in the chat, with the day and time it continues, see How much Kio is still free.

How Kio should answer, for instance his tone, you set in the Instructions.