Data and security
Who owns the data and how to protect your account. 11 articles
Articles on this topic
Who owns the data?
Your business. Where it is stored and who sees it is on the Security and data page before you book, not after.Protect your account with a second factor
Turn on sign-in with a second factor in the Hub. You get eight recovery codes. Keep them apart from your phone, then a lost device won't lock you out.Why the Hub requires two-factor sign-in
As soon as your Hub holds till data, guest records or payments, two-factor sign-in is mandatory for owners, shift leads and accounting. The Hub tells you the date by which you have to set it up.Export data from the Hub
You export your business's data in the individual modules, for example as CSV from Guest records, Analytics, Hygiene & HACCP or Shrinkage & voids. A one-click export of all business data doesn't exist yet.A copy of your personal data (GDPR)
Under Settings › Data & privacy, “Download as PDF” gives you a report on your account and everything your businesses store about you as a person. Staff find this under My account.Where is my data stored?
The Hub is operated by Hetzner Online GmbH in data centres in Germany and Finland, i.e. within the EU. Each business's data is kept separate from that of other businesses.Data processing agreement (DPA)
When you use the Hub, Veydex processes personal data on your behalf; there is a data processing agreement under Art. 28 GDPR for that. You can't download it yourself in the Hub yet; request it from us before you sign.Who changed what? The activity log
Under Settings › Access & roles you open the activity log. It shows the last 100 actions in your business, by whom and when.What happens to your data after cancelling
If you cancel a module, its data is kept; if you book it again later, everything is still there. If the whole contract ends, you can export your data for another 30 days; after that it is deleted unless a retention duty applies.Delete a business (workspace) for good
Under Settings › Data & privacy, choose “Delete workspace” in the danger zone and type the business name to confirm. The business is deleted with all its data, at once and irreversibly.Suspicious email or call in Veydex's name
Veydex never asks for your password, your two-factor codes or your till's login details. Don't pass anything like that on, and open the Hub yourself at your usual address instead.